Terms & Conditions

Terms & Conditions

By using our website via www.hotelpuri.com you are agreeing to the following terms and conditions :

GENERAL

 Hotel Puri Malacca strives to ensure that the contents and other matters relating to the website are accurate but we do not accept liability for errors or omissions that arise within.

 Hotel Puri Malacca reserves the right to change and update the contents as and when we deem necessary. All information, prices and availability are subject to change without prior notice.

 All rates are quoted in Ringgit Malaysia (RM) and are inclusive of 10% service charge and the prevailing Government Tax, unless stated otherwise. In addition, the room rates are also inclusive of the Heritage Tax.

 The usage of our website is solely to make legitimate reservations and hotel and hotel-related enquiries and not for any other purposes including, but not limited to, false or fraudulent reservations.

 The guest must be at least 18 years of age to use our website and booking engine.

 Hotel Puri Malacca is not liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of our website or booking engine.

 All guest's particulars collected during the reservation process will only be used for communications with the guest for matters pertaining to the current reservation and may also be used by the Hotel to contact the guest after check out for matters regarding the stay. Guest's particulars will not be distributed to third parties.

ROOM RESERVATION

Online Bookings (Regular Room Rate)

 If cancellation is made more than 7 days before your stay, payment will be refunded less a 15% admin fee.

 If cancellation is made less than 7 days but more than 3 days before arrival date, the Hotel will refund 50% of the payment made.

 If cancellation is made less than 3 days before arrival, the Hotel will charge 100% of the FIRST night rate.

 In the event of a NO SHOW, the total of one night room rate per room booked will be charged, however, the Hotel reserves the right to charge for the entire stay.

 Request for change of dates for room reservation more than 3 days before your stay is allowed subject to availability. Additional surcharges maybe applicable depending on the dates requested.

 Request for change of dates for room reservation less than 3 days before your stay is allowed subject to availability and a 15% admin fee. Additional surcharges maybe applicable depending on the dates requested.

Online Bookings (Early Bird Rates)

 Full payment to be made upon reservation.

 No refunds given for cancellations. No change of dates allowed.